最后更新：2025年3月25日
第五城科技有限公司（以下简称“第五城”、“我们”、“我们的”或“本公司”）致力于保护个人信息的安全。本《隐私政策》适用于我们在提供服务过程中对访问本网站的访客以及使用我们服务的用户（以下简称“用户”、“您”或“您的”）的个人信息的收集与使用。
除非本隐私政策中另有定义，本隐私政策中使用的术语应具有本网站所公布的《使用条款协议》中所赋予的相同含义。
1.本政策的适用范围
本《隐私政策》适用于本网站及相关服务。如果您不同意本《隐私政策》的条款，您应停止访问本网站并停止使用相关服务。
本《隐私政策》将向您详细说明我们如何使用您的个人信息。我们采用符合商业惯例的合理物理、电子及程序性措施来保护您的个人信息。本《隐私政策》不适用于任何无法识别您身份的匿名数据。
未经您的许可，我们不会将您的个人信息用于本《隐私政策》中所披露目的以外的其他用途。
我们提供的服务可能包括将用户与第三方服务提供商连接，或跳转至第三方服务提供商页面，而第三方服务提供商可能会请求、收集及/或使用您的个人信息。在此类情况下，您的个人信息的收集与使用不受本《隐私政策》的约束，我们不会要求任何第三方服务提供商与我们共享您的个人信息。我们建议您在提供任何个人信息或同意使用您的个人信息之前，仔细阅读该第三方服务提供商的隐私政策。
通过访问、进入或使用我们的服务或本网站，您即表示承认并同意我们按照本《隐私政策》的规定使用您的个人信息，并且第五城为根据本《隐私政策》处理您个人信息的数据控制方。
本《隐私政策》旨在说明我们的隐私保护措施，涵盖以下内容：
●我们可能收集的个人信息类型
●我们如何使用您的个人信息
●我们可能向谁披露或共享您的个人信息
●我们如何保护您的个人信息
●您的权利及联系我们的方式
●Cookies
●本隐私政策的修改
●适用对象
●GDPR 通知
2.我们可能收集的信息
当您使用我们的服务时，我们可能会收集以下个人信息。
如果您使用移动钱包、插件钱包，并通过 API、小程序或其他方式连接任何第三方服务（包括但不限于进行数字资产交易的目的），我们可能会收集以下信息：
●钱包信息：如您的数字资产钱包地址、交易对方的钱包地址、您的交易记录、交易数据以及相关支付的手续费；
●交易信息：您通过我们的服务进行的交易，例如交易类型、交易金额和时间戳；
如果您访问我们的网站、使用我们的任何服务和/或与我们进行沟通，我们也可能会自动收集某些计算机、设备和浏览信息，例如：
●通信内容：例如您通过电子邮件、帮助聊天或其他社交媒体渠道向我们提供的反馈和回复；
●在线标识符与网站使用信息：包括计算机或移动设备信息、IP 地址、操作系统、浏览器类型、互联网服务提供商、日期和时间戳、点击流数据、用户偏好、崩溃日志以及我们在网站上收集的任何数据。
我们不会主动从其他来源寻求或收集额外的个人信息，除非法律要求我们从公共数据库中获取有关您的个人信息。在这种情况下，我们可能会将所收集的信息与我们所持有的信息进行整合，以履行我们的法律义务。此类情况可能发生于包括但不限于当您使用我们的服务涉及任何欺诈或其他非法活动时。
3.我们如何使用您的个人信息
我们可能通过以下方式使用您的个人信息。
●为向用户有效提供服务：我们可能使用个人信息来管理我们的服务，包括提供、维护和改进我们的服务，交付服务内容，以及管理我们的业务。我们还可能将该信息用于产品开发相关的研究、分析和测试，以提升我们的服务质量。这也有助于增强我们服务的安全性，防止任何非法或不当使用行为；
●管理安全风险：我们可能会使用您的个人信息来保障您和我们服务的安全性、完整性与可靠性，包括：
（1）保护、调查并防止欺诈、未经授权或非法活动；
（2）监控、识别并防范垃圾信息、恶意软件和/或其他安全风险；（3）执行服务的内部运营，例如排查故障和处理其他运营问题。
●为遵守法律：我们可能会使用您的个人信息，以配合任何来自具有管辖权的政府机构的合法请求；
●为提供用户支持与营销：我们可能会使用您的个人信息，与您沟通有关促销活动、服务更新、第五城的新闻或公告，回应用户关切，并监测和改进我们的用户支持流程。
4.我们如何披露或共享您的个人信息
我们不会在未经您同意的情况下向任何其他方披露或共享您的个人信息，除非本隐私政策中另有说明或在以下情况下：
●与我们的子公司或关联公司：我们可能会将您的个人信息披露给我们的子公司和/或关联公司，以便您访问本网站或使用我们的服务。为避免疑义，这些子公司和/或关联公司仅限于与第五城具有共同所有权或共同控制权的公司；
●业务转让：如果我们进行合并、收购、合资、破产、重组和/或公开发行，在此情况下，根据交易协议及其保密条款，您的部分或全部个人信息可能会被共享或转移；
●遵守法律并保护用户：我们可能会在接到政府机构的合法要求或法律程序时，或者在紧急情况下为了保护我们的用户，分享或披露您的个人信息。
5.您个人信息的传输、存储和安全性
我们采用行业标准的安全措施来保护我们收集的所有个人信息。我们维护合理的物理、电子和程序保护措施，以保护您的个人信息，并要求所有第三方服务提供商也具备适当的防护措施。然而，通过互联网传输的数据无法保证绝对免受入侵的安全性。
您对自己的在线活动以及第三方服务的使用负有责任，包括但不限于进行任何数字资产交易以及保护您在第三方服务提供商处创建的账户、密码或用户 ID。
我们会在为实现收集目的所必需的时间内保留您的个人信息。当该目的不再适用时，我们将停止保留这些个人信息。
我们仅允许需要为相关目的使用您个人信息的人员访问您的个人信息。我们的保留期限基于业务需求，对于不再需要的信息，我们将对其进行不可逆的匿名化处理（匿名化后的信息可能会被保留）或安全地销毁。为避免疑问，任何匿名化后的信息将不再能够与您的身份相关联。例如：
●用于提供服务：对于与向您提供服务相关的个人信息，我们可能会在服务持续有效期间保留这些个人信息，并在此后根据服务的具体情况及其他因素，额外保留一段时间，以便处理任何后续的疑问或索赔；
●遵守法律：为遵守有管辖权地区的法律，我们可能会在服务提供者和用户关系存续期间保留您的个人信息，并在此后再保留 7 年，以处理任何疑问或索赔，这也是大多数司法辖区的要求；
●当可能涉及索赔时：对于任何我们合理认为可能需要用来进行辩护、提起诉讼或向您、我们或第三方提出索赔的信息，我们可能会在该索赔可能进行的期限内保留这些信息。
6.您的权利及联系我们
您有权要求我们不要出于营销目的处理您的个人信息。如果我们打算将您的信息用于此类用途或将您的信息披露给任何第三方用于此类用途，我们将通知您并征求您的同意。在我们征求您的同意时，您可以行使阻止此类处理的权利。您还可以随时选择退出我们的营销通信，请通过
[email protected]与我们联系。
7.Cookies政策
我们在网站上不使用cookies。无论如何，如果我们采用cookies，我们将在网站上公告并发布我们的Cookies政策。
8. 隐私政策的更改
我们可能会不时更改隐私政策的内容。因此，我们鼓励您定期查看本政策，以了解我们如何使用个人信息。我们将更改上述的最后更新日期。对本隐私政策的任何修改将在我们发布新条款和/或实施更改到网站后生效。在任何情况下，您在发布任何修改后的隐私政策后继续使用网站或服务，即表示您接受修改后的隐私政策条款。
9. 资格
我们不允许任何未满法定年龄的人访问本网站或使用我们的服务，无论是在您居住的司法管辖区还是在其他主管司法管辖区。如果我们得知收到未成年人的任何信息，我们将告知该未成年人，他/她不能使用本网站或服务。
10. 致欧盟居民的通知（“GDPR通知”）
根据欧盟的《通用数据保护条例》（GDPR），我们向欧盟居民提供此GDPR通知。
我们已经在上述第3节和第4节中描述了我们如何使用您的个人信息以及如何披露或共享您的信息。您对您的个人信息拥有以下权利：
●您有权了解我们处理的您的个人信息，包括以下内容：
(1)处理目的；
(2)正在处理的个人信息类别；
(3)个人信息已披露给的接收方或接收方类别；
(4)个人信息计划存储的期限；
(5)删除或限制处理个人信息或反对此类处理；
(6)向监督机构提出申诉；
(7)在处理您的个人信息时是否存在自动化决策；
(8)如果这些信息不是从您处收集的，个人信息的来源；
(9)在转移信息时个人信息的指定。
●您有权更正任何不准确的个人信息。
●若出现以下情形，您有权要求立即删除个人信息：
(1)个人信息不再需要保留；
(2)您撤回同意；
(3)您反对处理您的个人信息，因为没有合法的处理理由；
(4)您的个人信息被非法处理。
●若出现以下情形，您有权限制我们对您的个人信息的任何处理：
(1)您对个人信息的准确性提出异议；
(2)处理是非法的，但您选择限制处理而不是删除；
(3)我们不再需要您的个人信息，但您可能需要它用于其他目的；
(4)您根据GDPR第21(1)条反对处理。
您有权以结构化且可读的格式接收您提供给我们的个人信息。
如果您希望行使对个人信息的权利，更新、删除或限制任何处理个人信息，或撤回处理同意，请通过
[email protected]联系我们。如果与您的个人信息有关的GDPR发生任何侵犯，您可以向您所在欧盟居住司法管辖区的监督机构提出投诉。
为避免疑义，由于我们的大多数服务并不要求收集或保存包含用户姓名或联系方式的个人信息，如果您希望行使更新、删除或限制任何钱包信息或交易信息的处理权利，您将有责任和义务证明您拥有该信息，向我们提供充分证明以证实您对此类信息的所有权。第五城将拥有是否接受该证明的绝对酌情权。此类安全措施旨在保护我们任何用户的个人信息免受恶意行为的侵犯。
Last Updated: 25th March 2025
Vcity Technology Limited (hereinafter referred to as, “VCITY”, “we”, “us” or “our”) is committed to safeguarding personal information. This Privacy Policy relates to our use and collection of Personal Information relating to any visitors of our Website and any Users to our Services (hereinafter referred to as “User”, “you” or “your”).
Unless otherwise defined herein, the terms used in this Privacy Policy shall have the same meaning in the Term of Service Agreement posted on the Website.
1. Applicability of this Policy
This Privacy Policy applies to the Website and the Services. If you do not agree with the terms of this Privacy Policy, you should not access this Website and use the Services.
This Privacy Policy provides you with details about how we use such Personal Information. We use commercially reasonable physical, electronic and procedural measures to protect your Personal Information. This Privacy Policy does not apply to any anonymized data which cannot be used to identify you.
We will not use your personal information for purposes other than those purposes we have disclosed to you in this Privacy Policy without your permission.
The Service provided by us may include connecting our Users with a Third Party Service Provider or redirecting to a Third Party Service Provider, and the Third Party Service Provider may request, collect and/or use your Personal Information. In such cases the collection and the usage of your Personal Information is not bound by this Privacy Policy and we DO NOT request any Third Party Service Provider to share your Personal Information with us. You are encouraged to read through any privacy policy from a Third Party Service Provider before you provide any Personal Information or give consent to the usage of your Personal Information.
By visiting, accessing or using our Services or the Website, you acknowledge and agree that we use your personal information as set out in this Privacy Policy, and that VCITY is the data controller of your Personal Information processed under this Privacy Policy.
This Privacy Policy is intended to explain our privacy practices and covers the following areas:
What Personal Information we may collect
How do we use your Personal Information
Whom we may disclose or share your Personal Information
How we protect your personal information
Your rights and to contact us
Cookies
Modification to this Privacy Policy
Eligibility
GDPR notice
2.Information We May Collect
We may collect the following Personal Information from you when you use our Service.
If you use you Mobile Wallet, Extension Wallet, and to connect with any Third Party Services via API or mini program or by any other means, including but not limited to the purpose of conducting Digital Asset Transactions, we may collect:
Wallet information: such as your digital asset wallet address, counterparty wallet address, your transaction history, trading data and associated fees paid.
Transaction Information: the transactions you made using our Services, such as type of transaction, transaction amount, and timestamp.
If you access our Website, use any of our Service and/or communicate with us, we may also automatically collect certain computer, device and browsing information such as:
Correspondence: such as your feedback and reply you provide to us, including via email, help chat or other social medial channels.
Online Identifiers and Website usage information: Computer or mobile device information, IP address, operating system, browser type, internet service provider, date or time stamp, clickstream data, user preferences, crash logs and any data we collected on our Website.
We will not actively seeking or collecting additional Personal Information from other sources, save and except we may be required by law to get Personal Information about you from public databases. In such case we may combine the information collected with the information we retained to comply with our legal obligations. Such cases may arise when, including but not limited, the use of our Service is related to any fraudulent or other illicit activities.
3.How We May Use Your Personal Information
We may use your personal information in the ways listed below.
To provide Services effectively to our Users:- We may use the Personal Information to administer our Services, including to provide, maintain and improve our Service, to provide and deliver Service, and to manage our business. We may also use such information for research, analysis and test for product development and to improve our Service. This could help us to enhance security and safety of our Service as well, and to prevent any illegal and improper usage of the Services.
To manage security risk:- We may use your Personal Information to managing the safety, security and integrity of you and our Services, including (1) protect, investigate, and avoiding fraudulent, unauthorized or illegal activities, (2) monitor and identify combat spam, malware and/or other security risks, and (3) perform internal operation of our Service such as troubleshoot bugs and other operational problems.
To comply with laws :- We may use your Personal Information to comply with any lawful requests from a government authority of a Competent Jurisdiction.
To provide User’s support and marketing:- We may use your Personal Information to communicate about promotions, update of Services, news or announcement of VCITY, address Users’ concern and to monitor and improve our User’s support processes.
If you wish to opt-out from our marketing communications, please contact us at
[email protected].
4.How We Disclose Or Share Of Your Personal Information
We do not disclose or share your Personal Information with any other party without our consent, save and except as described in this Privacy Policy and in the following circumstances:
With our Subsidiaries or Affiliates Companies:- We may disclose your Personal Information to our subsidiaries and/or affiliated companies for your access to the Website or to use our Services. For the avoidance of doubt, such subsidiaries and/or affiliated companies are only limited to those having common ownership or common control with VCITY .
Business Transfer:- We may disclose your Personal Information if we engage in merger, acquisition, joint venture, bankruptcy, reorganization, and/or public offering, which in such case some or all of your Personal Information may be shared or transferred, subject to any transaction agreements and their confidentiality clauses.
Compliance with laws and to protect Users:- We may share or disclose your Personal Information in respond to lawful request by a government authority or legal proceedings, or to protect our User in case of emergency.
5.Transmission, Storage and Security of Your Personal Information
We employ industry standard security measures designed to protect all Personal Information we collected. We maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information, and require all of our third party service providers to have appropriate safeguards. However, no data transmission over the internet can be guaranteed to be 100% secure from intrusion. You are responsible for all of your activities online and the usage of the Third Party Services, including but not limited to conducting any Digital Asset Transactions and to protecting your accounts, password or User ID created with a Third Party Service Provider.
We will retain your Personal Information for as long as is necessary for the processing purpose(s) which they were collected. We shall stop retaining such Personal Information when the purpose(s) has expired.
We restrict access to your Personal Information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs, and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. For the avoidance of doubt, any anonymized information is no longer be able to associated with you. By way of example:
use to provide Services:- in relation to your Personal Information used to any Service to you, we may retain that Personal Information whilst the Service remains in force plus a further period (depending the Service and other factors) to deal with any queries or claims thereafter;
Compliance with Laws:- In order to comply with laws in Competent Jurisdictions, we may retain your Personal Information whilst our service provider and users relationship remains in force plus a further 7 years to deal with any queries or claims thereafter, which is required in most jurisdictions; and
where claims are contemplated:- in relation to any information where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain that information for as long as that claim could be pursued.
6.Your Rights & Contacting Us
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you and seek your consent if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing when we seek your consent. You can also exercise the right to opt-out anytime from our marketing communications, please contact us at
[email protected].
7.Cookies Policy
We do not use cookies on the Websites. In any event if we adopt cookies, we shall announce it on our Website together with our Cookies Policy.
8.Changes to our Privacy Policy
We may change the content of our Privacy Policy from time to time in the future. We therefore encourage you to review this policy from time to time to stay informed of how we are using Personal Information. We will change the last updated date above. Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the changes to the Website. In all cases, your continued use of the Website or Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
9.Eligibility
We do not allow access this Website or use of our Service anyone who is underage at your jurisdiction of residence or at a Competent Jurisdiction. If in a circumstance we learn that we have received any information form an underage person, we shall inform the underage that he/she cannot use the Website or the Service.
10. Notice to European Union Residents (“GDPR Notice”)
Under the European Union’s General Data Protection Regulation (GDPR), we are providing this GDPR notice to EU residents.
We have already described in Section 3 and Section 4 above as to how we use your Personal Information and how we disclose or share your information. You have the following rights in your Personal Information:
You have the right to information about your Personal Information processed by us as to (a) the processing purposes; (b) the categories of Personal Information being process; (c) the recipient or categories of recipient who Personal Information have been disclosed to; (d) the planned duration of Personal Information to be stored; (e) the deletion or restricting the processing of Personal Information or to object such processing; (f) the appeal to a supervisory authority; (g) any automated decision making in processing your Personal Information; (h) the origin of your Personal Information if such information is not collected from you; and (i) the designation of Personal Information in case of transfer of information.
You have the right to rectify any inaccurate Personal Information.
You have the right to request immediate erasure of Personal Information if (a) the Personal Information is no longer necessary to be retained; (b) you revoke your consent; (c) you object the process your Personal Information as there is not legitimate ground to process it; and (d) your Personal Information was processed unlawfully.
You have the right to restrict any processing of your Personal Information if (a) you object the accuracy of Personal Information; (b) the processing is unlawful but instead of erasure you chose to restrict the processing; (c) we do not need your Personal Information but you may need it for other purposes (d) you object the processing pursuant to Article 21(1) of the GDPR.
You have the right to receive your Personal Information that you provided to us in a structured and readable format.
If you wish to exercise your rights to your Personal Information, update, delete or restrict any process of Personal Information or revoke your consent to processing the same, please contact us at
[email protected]. If there is any infringement of GDPR in relation to your Personal Information, you may lodge a complaint with a supervisory authority at your residence jurisdiction of European Union.
For the avoidance of doubt, as most of our Services do not require collection or retain any Personal Information containing User’s name or contact information, if you wish to exercise your rights to update, delete, or restrict process of any Wallet Information or Transaction Information, you will have the responsibility and obligation to proof to our satisfaction that you own such information. VCITY shall have the absolute discretion as to whether accept such proof. Such security measure is to protect any malicious intended actions towards any of our Users’ Personal Information.
Between